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Business Scene; 10/21/2009


OPEN HOUSES THIS SATURDAY
    Greg Kinne Design, located on Quincy Junction Road, is having an open house Saturday, Oct. 24, from 10 a.m. to 5 p.m. Greg will show artwork featured at home and garden shows across the West, as well as wall art, waterfalls and one-of-a-kind pieces we’d venture to say you won’t find anywhere else.

     The ladies at Good Vibrations in Chester are having an open house coffee sampling event Saturday, Oct. 24, 9 a.m.-noon. Coffee aficionado Amy Louis Amy will be on hand to discuss organic and fair trade Thanksgiving coffees.


…HERE’S ANOTHER ON SUNDAY
    In celebration of Greenville Cottage Antiques and Collectibles’ fifth anniversary, owner Gay Jacobs is having a party on Sunday, Oct. 25. Refreshments and prizes will be awarded throughout the day. The business, located on Crescent Street (Highway 89) in historical Greenville, carries a huge assortment of antiques, from old bottles to baby buggies.

…AND YET ANOTHER ON OCT. 29
    In celebration of National Physical Therapy month, Sierra Valley Physical Therapy in Quincy will have an open house Thursday, Oct. 29 from 4-7 p.m. There will be appetizers and beverages, so be sure to stop by and tour their modern facility.
 
CUSTOMER APPRECIATION DAY
    In honor of National Co-op month and National Fair Trade month, Quincy Natural Foods is holding a customer appreciation day Saturday, Oct. 24 from noon-5 p.m. There will be lots of free samples, prizes, demos, activities for the kids and additional discounts for co-op members—of which you don’t have to be to attend this event or to shop at this great store.

HI-TECH’S ANNIVERSARY
    This month marks the 23rd anniversary for Hi Tech Frame and Finish in Quincy. Owner Mark Tande offers a lifetime guarantee on collision repair work. He uses the Data-liner Laser Perfect frame and suspension system and is an I-Car Gold Class certified specialist.

EVERY FIRST AND THIRD FRIDAY
    America’s got talent, do you? Here’s your chance to show your stuff on the first and third Friday each month at Nancy’s Café & Deli on Peninsula Drive at Lake Almanor. If you can sign, dance, recite poetry, do standup comedy or have unusual pet tricks, give Nancy a call to reserve your time on stage.

GREAT CUSTOMER SERVICE
    Ran across the following article in a magazine recently and it is definitely worth sharing…

    Great customer service is the buzzword in most industries. Most of us want to receive it, some of us recognize it when we do receive it, but all of us could probably use a refresher course in how to give it. Here are some tips on ways to give great customer service.

1. Smile. Don’t kid yourself. Just as it can be seen in person, it can be heard over the phone.

2. Say something nice to someone at least once a day. People remember nice things just as they remember the not so nice things.

3. See someone walking into your store? Say hello, loud and clear. Ignoring people—even fellow employees isn’t good customer service.

4. Keep the fences in your organization low.         We all know there needs to be guidelines and policies. However, when there are so many of them, they can make doing business difficult. It’s not worth it.

5. Be a double checker. Often we can miss something or not know all the details. Most people appreciate hearing “The last time I checked, we were out of stock on that; however, let me double check it for you.” That particular statement is comforting. Everyone loves a double checker.

6. We cannot do two things well at once. If you are working with a customer, on the phone or in person, then focus on that person. Trying to type, file or do some paperwork while you’re communicating with a customer is dangerous—and rude.

7. Respond rapidly. When you receive information about a client, it’s a good thing to let them know you did receive it. That’s good communication.

8. Use your listening skills more often. We all like to talk, but listening to the customer is much better. Let others have the stage.

9. Show some empathy or sympathy when a customer complains. Doing or saying nothing when they feel they have a problem will put you in the doghouse fast.

10. Be prepared. If you are in customer service, or any front line position, expect things to happen. Be prepared is not just for the Boy Scouts. It’s anyone who works with customers. Prepare for the unexpected.













 

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