Seneca Healthcare has a new phone number

Seneca has a new tollfree number: 1(833) 227-3743 or 1(833) careSHD. The number has changed as part of a transfer to a new telephone system with the addition of a new telephone operator position. Seneca will now have a live person answering the phones Monday through Friday from 8 a.m. to 5 p.m. If the phone is not answered within 24 seconds, the call will automatically redirect to a phone tree where individuals can select the department they need. The phone tree setting will also be active on nights and weekends. A general voicemail will be available as well.

Seneca is hopeful that the new operator position and the upgraded phone system will help improve the patient experience. The intent is to have an onsite employee available for patients and the community when they call.

The existing numbers for the healthcare district will remain active as Seneca works to inform the public and colleagues of the new number.

Direct dial numbers for select departments, such as the Emergency Room, the Skilled Nursing station, Almanor Physical Therapy and Sierra Hospice will remain the same.

The staff at Seneca appreciates everyone’s patience through this process.